Helping You Translate What I Say

When I say, “I’m sorry, but the Tech Support Department is closed for the night,” it does NOT mean, “Hey, they’re hanging around waiting to talk to people who call in 45 minutes after their department closed.”  

Also, when I say, “I’m sorry, but the old iPhone is no longer available,” it does not mean that I saved one and am hiding it in a corner just for you in case you called me.
Really.

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